Refund Policy

At RAIN ECOMMERCE LIMITED, we believe in the quality of our products, but we also understand that they may not work for
everyone all the time. To request a refund, please contact us using the information provided below. When
requesting a refund, please note the following conditions:

Last Updated: 2025-10-20

1. How to Request a Refund

To request a refund, please contact our support team through one of the following channels:

We aim to respond to all refund requests within 3 business days.

2. Conditions of Eligibility for Reimbursement

You may be eligible for a refund if all of the following conditions are met:

  • The purchase must have been made within the previous 7 days.
  • Either:
    • You installed the template and found that it does not match the description given;
    • You encountered a problem that couldn’t be resolved and renders the template unusable;
    • You experienced difficulty installing the template or using its basic functions.
  • You have contacted our support team to attempt to resolve the issue or explain why the template won’t
    work for you.
  • You agree to deactivate and uninstall the template from your site if a refund is granted.

Please note that refunds will only be granted at our discretion.

3. Conditions of Ineligibility for Reimbursement

You are not eligible for a refund under the following circumstances:

  • You downloaded a template but changed your mind or no longer want it.
  • The template does not meet your expectations but functions as described.
  • The purchase was made in error.
  • You lack the expertise to use the template.
  • You are eligible to request a refund but don’t provide enough information to support it.
  • You can no longer access the template because it has been deleted and you were unable to download and
    save it.

4. Additional Terms

  • By purchasing a template from our site, you acknowledge and agree to this refund policy.
  • You also waive any right to contest this policy or take legal action against our company regarding refund
    decisions.
  • We are not responsible for any differences in exchange rates between the time of your purchase and the time
    of your refund.
  • Refunds will be processed using the same payment method used for the original purchase.
  • Please allow 5-10 business days for the refund to appear in your account, depending on your payment
    provider.

5. Integration with Other Policies

This Refund Policy is supplementary to our Terms and Conditions and Privacy Policy. In case of any conflict, this Refund Policy will take
precedence regarding refund-related matters.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last
Updated” date. Your continued purchases after the changes take effect constitute acceptance of the revised
policy.